SameMovie Support Center
Help you learn more about SameMovie and its products.
For Netflix Video Downloader
Most frequently asked questions & answers about Netflix Video Downloader.
For Amazon Video Downloader
Most frequently asked questions & answers about Amazon Video Downloader.
For DisneyPlus Downloader
Most frequently asked questions & answers about DisneyPlus Video Downloader.
SameMovie programs are subscription-based. Check out here to get more details.
Please click the Key icon or the "Menu" icon (on the upper right) > Register. There will be a registration popup dialog, where you can copy and paste the registration email and license code.
The license key will be sent to the email address you entered for the purchase shortly. If you do not receive the license key within a few minutes of purchasing, please check your Spam or Promotion E-mail folder just in case it was incorrectly classified as spam or promotion email.
Please contact our support team with the order ID of the product you have purchased. Or you can directly purchase the correct product you want and then contact our support team with both of the two order IDs, and then we would immediately refund the incorrect one to you. For other refund request, please refer to Refund Policy.
After finishing the order, you will receive an email with a license included, where there is a link to cancel automatic renewal. It should be at the bottom of the email, saying that "To cancel the auto-renewal subscription, click here". Here you can manually disable or cancel auto-renewal. Or you can contact us to disable the service for you.
After the renewal, you will receive a new license. Please tap on the Menu icon of SameMovie program, then click "Register" > "Change Account" and enter the new license to activate the program again.
The license for the Windows version couldn't be applied on macOS and vice versa. Please make sure you are running the right program. Otherwise, please download the latest version from our Download Center.
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