Loading...

FAQ for HBOMax Video Downloader

Q1: How to Register HBOMax Video Downloader?

Please click the Key icon or the Menu icon (on the upper right) > Register. There will be a registration popup dialog, where you can copy and paste the registration email and license code.

Generally, once an order has been validated, the license key will be sent to the email address you entered for the purchase shortly. If you do not receive the license key within a few minutes of purchasing, please check your Spam or Promotion E-mail folder just in case it was incorrectly classified as spam or promotion email. Sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email typo, etc. In this case, please contact us for assistance.

Q2: What Kind of Video Does SameMovie Support Downloading?

SameMovie HBOMax Video Downloader only supports download HBO Max videos on Mac and Windows computers.

Q3: What's the Format of the Downloaded Video?

SameMovie HBOMax Video Downloader can download HBO Max videos to MP4 or MKV format so that you can enjoy them on most of the devices freely. You can change the output format on the General Setting window.

Q4: Why Is the Registration License Still Invalid or Expired After Renewing?

After the renewal, you will receive a new license. Please tap on the Menu icon of SameMovie program, then click "Register" > "Change Account" and enter the new license to activate the program again.

Q5: How to Cancel the Auto-Renewal?

The Auto-renewal service of all subscription-based programs is enabled by default. If you want to disable it to avoid renewal charges, you must do so before the renewal date. And there are two ways to cancel the auto-renewal:

  • Method One: After finishing the order, you will receive an email with a license included, where there is a link to cancel automatic renewal. It should be at the bottom of the email, saying that "To cancel the auto-renewal subscription, click here". Here you can manually disable or cancel auto-renewal.
  • Method Two: Feel free to contact us by emailing support@samemovie.com, we will help you cancel the service timely.

Once the auto-renewal service is turned off, you will receive a notification email (Cancel Subscription of xxx) showing the expiration date of your license code. And you won't be charged again after that.

Q6: What Should I Do If I Ordered the Program Twice?

Please contact our support team with the order IDs. We will refund you as soon as possible.

Q7: How to Speed Up the Download Process?

SameMovie supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. However, to achieve or take full advantage of hardware acceleration, you are required to have the latest version of the graphics cards installed on your computer. Here is how to check and upgrade the graphics cards:

1. The process of upgrading graphics cards is incredibly easy, all you need to do is: right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.

2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.

Q8: What's the Difference Between External, Internal or Hardcode Subtitles?

SameMovie offers three kinds of subtitles encoding ways to meet users' needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't have the ability to switch or add subtitles, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save subtitles in only one language to the video at a time with this mode.

Q9: Solution to "Failed -8001"?

Please try to redownload the videos later to resolve this issue caused by the video can not be played for the moment.

Q10: Solution to "Failed -25"?

Since the limitations of HBO Max Video, HBO Max adds more limits on HDCP requirements for accessing HD videos. Accordingly, now, if you want to download HD content with SameMovie, your computer needs to support at least HDCP 1.0.

Please go to this page to check if your computer meets the requirements. Click the "V" icon and choose a specified version, such as "1.0", then tap on "Get HDCP Status" to check whether your device supports HDCP-enabled content or not. If you get a result as "HDCP is available for 1.0" or higher versions, it means that your computer is able to get HD videos from HBO Max Video.

Besides, Failed -25 may happen when the display screen turns off. Please make sure the display screen is on when downloading the videos.

If your device meets the requirements but you still fail to download videos and get a "Failed -25", please send the info below to our support email (support@samemovie.com) for further analysis:

  • What is your computer OS?
  • Which HBO Max plan did you order?
  • please also send us the screenshot of this page that shows the testing results that HDCP is available for 1.0 or above.
  • Does this happen to certain videos or all videos? Please tell us the name or URL of the videos you want to download.
  • Please send the log files to us, which you can find them by clicking the Menu button > Open log file. You will see a logs folder and please send all files in that folder to us.

Q11: Solution to "Failed -8004"?

The Failed -8004 happens when Ad-supported subscribers download Ad-Free Plan's exclusive videos. Please directly click on the name of HBO Max movie or TV show on SameMovie, followed that a pop-up browser will show you the target title, and then please check if that video can be played before downloading.

If you are a ad-free subscribers but you still fail to download videos , please send the info below to our support email (support@samemovie.com) for further analysis:

  • What is your computer OS?
  • Does this happen to certain videos or all videos? Please tell us the name or URL of the videos you want to download.
  • Please send the log files to us, which you can find them by clicking the Menu button > Open log file. You will see a logs folder and please send all files in that folder to us.

Haven't found the answer? We can help.

Contact Us

Contact us and we’ll get back to you as soon as possible.

Free Support & Update

Free support and update for all apps

Money-back Guarantee

We return money within 30 days

24/7 Customer Support

Friendly 24/7 customer support

Secure Online Payment

We possess SSL / Secure сertificate

Top