FAQ for HBOMax Video Downloader

Q1: My region still accesses the HBO Max service. Does SameMovie support downloading videos and movies from hbomax.com?

SameMovie currently supports downloading videos from both max.com and hbomax.com.

If you visit max.com in your region, please download our latest program to use it. If you are visiting hbomax.com in your area, please click the link below to download the version (V1.3.0) suitable for HBO Max.

Q2: How to register for HBOMax Video Downloader?

Whether it is the V1.3.0 version of the app or the latest version of the app, you only need to click the Key icon in the upper right corner of the interface to open the Registration window, or click the Menu icon and select the Account option. Then copy and paste the registration code and email address you received into the box and click "Regitser" button to complete the registration.

Q3: Why didn't I receive an email with the registration code?

Usually, your email address will receive the registration code a few while after payment. If not, please check your spam or promotional email folder to prevent it from being mistakenly categorized as spam or promotional email.

Entering an incorrect email address or network failure could be the reason if you haven't gotten the email after a long time. Please contact us for help.

Q4: How to cancel the auto-renewal?

The subscription for the 1-Year Plan is automatically renewed. Please email us before the renewal date if you would like to avoid paying a renewal fee, and we will assist you in canceling the auto-renewal in time.

Q5: Why is the registration license still Invalid or expired after renewing?

A new registration code will be sent to you following the auto-renewal. You must activate the program once more in the Registration window using the new licence code.

Q6: What should I do If I ordered the program twice?

If you want a refund due to repeated purchases, please contact us via email in time and we will refund you.

Q7: What kind of video does SameMovie support downloading?

SameMovie HBOMax Video Downloader supports downloading almost all content in HBO Max and Max. Even if you subscribe to the With Ads Plan, you can download your favorite content through SameMovie.

Q8: What's the format of the downloaded video?

MP4 or MKV format. Besides, SameMovie also provides an option to choose the video coding: H.265 and H.264. You can choose according to your needs in the Settings window.

Q9: If I subscribe to the Max plan through Hulu, which means I subscribe to both services, is there an all-in-one downloader that supports downloading Hulu and Max videos?

SameMovie not only has an all-in-one downloader, SameMovie VideoOne, but also a single application for each streaming service, SameMovie Hulu Video Downloader and SameMovie HBOMax Video Downloader.

SameMovie VideoOne supports downloading videos from over 15 sites, including Netflix, Disney Plus, Hulu, YouTube, and more. This is a cost-effective and good choice.

recommendIf you want to try one of our single app for free, we're running a "Write Review, Win Free License" campaign.

Q10: What video quality can I download with SameMovie?

SameMovie supports downloading up to 1080p videos from HBO Max and Max, but it requires your computer to support playback of HDCP-enabled content, otherwise, you will only be able to download low definition videos.

Q11: How to check if my computer supports playback of HDCP-enabled content?

Please click here to check if your device supports HDCP-enabled content. Click the "V" icon and select "1.0" from the drop-down list, then click "Get HDCP Status" on the right. If you get the following result "HDCP is available for 1.0", you can use SameMovie to save HD videos.

Q12: How to speed up the download process?

If you want to speed up the download process and run the app more smoothly, you need to have a graphics card supported by SameMovie installed on your computer. SameMovie supports hardware acceleration for the latest versions of Intel/NVIDIA/AMD graphics cards. Here's how to check and upgrade the graphics card:

  1. Step 1: Press the Windows key + R, enter "DxDiag ", and click the OK button.
  2. Step 2: Select the "Display" tab.
  3. Step 3: The graphics card's name, manufacturer, and current driver version are displayed.
  4. Step 4: Visit the corresponding driver manufacturer's website Intel / NVIDIA / AMD to get the latest driver.

Q13: SameMovie offers three subtitle formats, what are they?

When choosing how to save subtitles in the Settings window, you will see three choices.

  • Internal subtitles: It means that subtitles will be built into the downloaded video. Multiple language subtitles can be saved, and you can switch between them whenever you like while watching.
  • External subtitles: It means that the subtitles are downloaded and stored separately from the video file. Subtitles can be saved in SRT format.
  • Hardcode subtitles: It means embedding subtitles directly into the video image. It has the advantage that it can be played on any player, but it can only save subtitles in only one language to the video.

Q14: Solution to Failed 6303?

Failed 6303 is a download failure due to video quality. You need to check if your computer should at least support HDCP 1.0, otherwise you will not be able to download HD videos from SameMovie.

If your device fulfills the requirements but you are still unable to download videos, please contact us for available solution. You need to send all the latest log files of SameMovie and the screenshot of this page which displays the testing results indicating that HDCP is available for 1.0 or above to us for further analysis. You can find the logs files by clicking the Menu icon on the top right of the program and selecting the "Open log file" option.

Q15: Solutions to other error codes?

If you have any questions during use, you can seek help from our support team by emailing [email protected]. We will promptly respond to your message within 24 hours on weekdays and 48 hours on weekends.

If you encounter any error codes or download failure, please tell us the specific situation and provide the following information:

  • What is your computer OS?
  • Which HBO Max plan did you order?
  • Are you downloading HBO Max Movies or TV shows?
  • Does this happen to certain videos or all videos? Please tell us the name or URL of the videos you want to download.
  • Please send the log files to us, which you can find by clicking the Menu button > Open log file. You will see a logs folder and please send all files in that folder to us.

We will submit your problem to our developers and provide you with a timely solution. ❤️

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