Q1: How to register for HBOMax Video Downloader?

Just click the Key icon in the upper right corner of the interface to open the Registration window, or click the Menu icon and select the Account option. Then copy and paste the registration code and email address you received into the box and click "Regitser" button to complete the registration.

Q2: Why didn't I receive an email with the registration code?

Usually, your email address will receive the registration code a few while after payment. If not, please check your spam or promotional email folder to prevent it from being mistakenly categorized as spam or promotional email.

Entering an incorrect email address or network failure could be the reason if you haven't gotten the email after a long time. Please contact us for help.

Q3: How to cancel the auto-renewal?

The Monthly and Yearly Plan subscriptions are automatically renewed. If you do not want to disable it, just follow these steps: Once your order is confirmed, you will receive an email titled "Thank you for subscribing SM xxx." Open it and scroll down to find the "view your subscription" button. Clicking it will take you to the order settings, where you can cancel the auto-renewal by yourself.

You can also contact us by email [email protected] before the renewal date and we will help you cancel the service in time.

Q4: Why is the registration license still Invalid or expired after renewing?

A new registration code will be sent to you following the auto-renewal. You must activate the program once more in the Registration window using the new licence code.

Q5: What should I do If I ordered the program twice?

If you want a refund due to repeated purchases, please contact us via email in time and we will refund you.

Q6: What kind of video does SameMovie support downloading?

SameMovie HBOMax Video Downloader supports downloading almost all content in HBO Max and Max. Even if you subscribe to the With Ads Plan, you can download your favorite content through SameMovie.

Q7: What's the format of the downloaded video?

MP4 or MKV format. Besides, SameMovie also provides an option to choose the video coding: H.265 and H.264. You can choose according to your needs in the Settings window.

Q8: If I subscribe to the Max plan through Hulu, which means I subscribe to both services, is there an all-in-one downloader that supports downloading Hulu and Max videos?

SameMovie not only has an all-in-one downloader, SameMovie VideoOne, but also a single application for each streaming service, SameMovie Hulu Video Downloader and SameMovie HBOMax Video Downloader.

SameMovie VideoOne supports downloading videos from over 15 sites, including Netflix, Disney Plus, Hulu, YouTube, and more. This is a cost-effective and good choice.

If you want to try one of our single app for free, we're running a "Write Review, Win Free License" campaign.

Q9: What video quality can I download with SameMovie?

SameMovie supports downloading up to 1080p videos from HBO Max and Max.

Q10: How to speed up the download process?

If you want to speed up the download process and run the app more smoothly, you need to have a graphics card supported by SameMovie installed on your computer. SameMovie supports hardware acceleration for the latest versions of Intel/NVIDIA/AMD graphics cards. Here's how to check and upgrade the graphics card:

1. Step 1: Press the Windows key + R, enter "DxDiag ", and click the OK button.
2. Step 2: Select the "Display" tab.
3. Step 3: The graphics card's name, manufacturer, and current driver version are displayed.
4. Step 4: Visit the corresponding driver manufacturer's website Intel / NVIDIA / AMD to get the latest driver.

Q11: SameMovie offers three subtitle formats, what are they?

When choosing how to save subtitles in the Settings window, you will see three choices.

• Internal subtitles: It means that subtitles will be built into the downloaded video. Multiple language subtitles can be saved, and you can switch between them whenever you like while watching.
• External subtitles: It means that the subtitles are downloaded and stored separately from the video file. Subtitles can be saved in SRT format.
• Hardcode subtitles: It means embedding subtitles directly into the video image. It has the advantage that it can be played on any player, but it can only save subtitles in only one language to the video.

Q12: Solution to Failed 6303?

Failed 6303 is a failure in downloading HD video quality. You need to send all the latest log files of SameMovie to us for further analysis. You can find the logs files by clicking the Menu icon on the top right of the program and selecting the "Open log file" option.

Q13: Solutions to other error codes?

If you have any questions during use, you can seek help from our support team by emailing [email protected]. We will promptly respond to your message within 24 hours on weekdays and 48 hours on weekends.

If you encounter any error codes or download failure, please tell us the specific situation and provide the following information:

• What is your computer OS?
• Which HBO Max plan did you order?
• Are you downloading Max Movies or TV shows?
• Does this happen to certain videos or all videos? Please tell us the name or URL of the videos you want to download.
• Please send the log files to us, which you can find by clicking the Menu button > Open log file. You will see a logs folder and please send all files in that folder to us.

We will submit your problem to our developers and provide you with a timely solution. ❤️