Q1: How to Register for Disney Plus Video Downloader?

1. Step 1: Please run the correct Disney Plus Video Downloader app first (The registration code for Windows or Mac version is not universal).
2. Step 2: Click the Key icon in the upper right corner or click the Menu icon and select the Register option.



3. Step 3: Copy and paste your registration email and license code. Click the Register button to complete the registration.

Q2: Why Didn't I Receive an Email with the Registration Code?

Generally, the registration code will be sent to your email address shortly after payment. If you do not receive the licence key within a few minutes of purchase, please check your spam or promotional email folder to avoid it being incorrectly classified as spam or promotional email.

If you still haven't received the email, it may be caused by wrong email address or network failure. Please contact us for help.

Q3: How can I fix an "Invalid Code" error?

If you receive an "Invalid Code" message, please try the following:

• Please make sure that the installed program matches the product and version you purchased. If you are using the wrong version or platform, the registration code may not work.
• Please check that the registration code exactly matches the code in your purchase confirmation email. Make sure there are no extra spaces or incorrect characters.
• One registration code can only be used on one device at a time. If the code has already been activated on another device, please log out of or deactivate the previous device before trying to activate it on your current device.
• If the issue persists, please contact our customer support team via [email protected] for further assistance.

Q4: What Should I Do If I Ordered the Program Twice?

Paying the price difference for exchanging with another product is not supported. If you have multiple subscriptions or want to upgrade to higher tier, feel free to get in touch with us, and we will offer a discount based on the circumstances.

Q5: What Devices Can I Use SameMovie Disney Plus Video Downloader to Download Videos on?

SameMovie Disney Plus Video Downloader is currently available on computers running Windows 11/10 and macOS 11 - macOS 26.

Please note that although you can download SameMovie by installing Windows on a Linux system, SameMovie will not work properly.

Q6: What Videos Does SameMovie Disney Plus Video Downloader Support Downloading?

SameMovie Disney Plus Video Downloader supports downloading videos from DisneyPlus.com and hotstar.com.

Q7: Where to Choose the Download Site?

Click the "Switch website" icon with four squares in the upper right corner of the interface to select the site to download.

Q8: If I Subscribe to the Disney Plus Ad-Supported Plan, Can I Download Videos Using SameMovie?

SameMovie allows all users with ad-free plans and ad-supported plans to download ad-free FHD Disney Plus Videos.

Q9: Can I Use SameMovie Disney Plus Video Downloader to Download HD Videos?

Yes! You can download videos from DisneyPlus.com and hotstar.com in up to 1080p.

If you want to improve the resolution of video to 4K, 8K, you can use AVCLabs Video Enhancer AI.

Q10: How to Speed Up the Download Process?

SameMovie supports hardware acceleration for Intel/NVIDIA/AMD graphics cards. You need to have the latest version of the graphics card installed on your computer to run the app more smoothly and speed up the download process. Here's how to check and upgrade your graphics card:

1. Step 1: Press the Windows key + R. Enter "DxDiag" and click OK.
2. Step 2: Select the "Display" tab.
3. Step 3: The name and manufacturer of the graphics card are listed, and you can also see the current driver version.
4. Step 4: Visit the corresponding driver manufacturer's website Intel / NVIDIA / AMD to get the latest driver.

Q11: What's the Difference Between Internal, External, or Hardcode Subtitles?

When choosing how to save subtitles in the Settings window, you will see three choices.

• Internal subtitles: It means that subtitles will be built into the downloaded video. You can save subtitles in multiple languages and switch between them at any time while watching.
• External subtitles: It means that the subtitles are downloaded and stored separately from the video file. SameMovie can save subtitles in SRT format.
• Hardcode subtitles: It means embedding subtitles directly into the video image. It has the advantage that it can be played on any player, but it can only save subtitles in only one language to the video.

Q12: Solution to other error codes or what if the problem persists?

If you encounter error codes not listed above or if the issue persists despite following the provided solutions, please share the following information with our support team at [email protected] for further analysis:

• Your computer OS and the region of your account.
• A detailed description of the issue, including what happened, what troubleshooting steps you have already tried, and the results.
• Screenshots or a video showing the issue, if available.
• The URL of the video you were trying to download or process.
• Log files, which you can find by clicking the Menu icon in the upper right corner > Open Log File.



• Login cache files. Please send the relevant files located in the same folder as the log files. As these files may be large, we recommend compressing them into a ZIP file and sharing them through a file transfer service. You can use Buzzheavier to upload and share the ZIP file with us.