How to Fix Disney Plus Not Working on TV, iPhone & PS5 [2026 Latest]

Part 1: Why is Disney Plus Not Working? The Common Reasons

Don't worry if Disney Plus is not working on your TV, phone, or browser, because you are not alone. Many users encounter different types of Disney+ playback or login issues every day.

Before fixing these issues, you need to figure out why Disney Plus is not working. Below, we've listed a few common reasons that can cause Disney Plus to stop working.

These are the most common reasons why Disney Plus is not working. For more reasons why Disney Plus is not working, please visit Disney+ Error Codes page to check.

After understanding these reasons, it becomes easier to fix the issue. Now, let's check out how to fix Disney Plus not working on TV, phone, game consoles, and even the website.

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Part 2: Fixes for Disney Plus Not Working on All Devices

If Disney Plus is not working on your TV, phone, game console, or website, don't worry — most issues can be fixed quickly with a few simple steps. In this section, we'll introduce step-by-step fixes, including common solutions and specific fixes for each device.

Common methods to fix Disney+ on any device:

Fix Disney+ Not Working on Samsung TV/Fire TV

Fix Disney+ Not Working on Samsung TV

Samsung is using the Tizen system, and the Smart Hub frequently experiences bugs, which can cause Disney+ to get stuck or display a black screen.

Here's how to resolve Samsung TV's Specific Issues on Disney+.

STEP 1 Switch the display to a non-Smart Hub interface

Press the Home button on the remote control, then switch to Live TV or an HDMI input.

STEP 2 Reset Smart Hub

Press the Home button → Select Settings (gear icon) → Support → Self Diagnosis → Reset Smart Hub.

STEP 3 Enter PIN and confirm

Enter the PIN code (default is 0000; if you haven't changed it, simply enter 0000).

Press Confirm. The TV will automatically reset, which often takes a few seconds to 1 minute. Once complete, Smart Hub will restart.

Fix Disney+ Not Working on Fire TV

Some Fire TV devices are using IPv6 settings, which are not compatible with Disney+. This can cause many users to encounter Error Code 83. To solve this issue, you can either disable IPv6 on the router or log in via code. Next, let me tell you the respective steps for these two methods.

Disable IPv6 on the router:

STEP 1 Log in to the router's backend

Connect your phone or computer to the same WiFi network. Enter the router's IP address in your browser. You can find the router's IP address on your Fire TV by going to Settings → Network.

STEP 2 Find and disable IPv6

After entering the backend, navigate to Advanced → IPv6 and disable it. Save the settings, and the router will automatically reboot. Wait 1-2 minutes before turning it back on, and you'll find error code 83 has disappeared.

log in via code:

STEP 1 Open the Disney+ app on Fire TV

Launch Disney+ on your Fire TV and select Log In. Choose either Log in with code or Log in with browser. An 8-digit code will appear on the screen — take a photo or write it down.

STEP 2 Enter the code and complete the login.

Open a browser on another device (phone or computer), visit the website, and enter the 8-digit number you just saw.

After successful completion, the Fire TV screen will automatically refresh, and you can stream without any problems.

Fix Disney+ Not Working on iPhone

When watching Disney+ on your phone, you may encounter the following issues.

1. Bluetooth interference

This issue usually appears when you use the AirPods. This can cause Disney+ to experience sudden audio loss, stuttering, or even black screens.

2. iOS Permissions Restrictions

If you forget to open the permissions like Location Services, Cellular Data, and Local Network, you may see Error code 83 of Disney+, especially when using hotspots.

3. iOS Update Compatibility

After iOS 18/19 updates, due to the app's caches, Disney+ may get stuck in login loops.

Fix Disney+ Not Working on PS5

After updating the Disney+ app, the PS5 is used to keep the old data, which can lead to a black screen, freeze, or report errors such as CE-100088-7 / CE-108264-1.

One of the most effective ways to solve Disney Plus not working on PS5 is to reinstall the app. Here's the step-by-step guide:

1. On the PS5 home screen, highlight the Disney+ app. Do not open it.
2. Press the Options button on the controller → select Delete.
3. Completely close your PS5 and wait for 2 minutes before turning it back on.
4. After restarting, go to the PlayStation Store to search for and re-download the latest Disney+ app, then log in.

Sometimes, PS5's HDR output settings are incompatible with Disney+ content. To address this issue, you just need to go to Settings → Screen and Video → Video Output and turn off HDR. Then play Disney+ again to see if it works normally.

Fix Disney+ Website Not Working

Because browsers have a more complicated environment than apps and TVs, such as extensions, caching, protocol compatibility, and more, streaming on the Disney+ website can lead to more issues. To have a better streaming experience, follow these steps.

1. Switch your browser to Incognito mode, then open disneyplus.com.
2. Delete all extensions in your browser or add them to the whitelist.
3. If you are stuck in the login loop, copy the link to directly access the profile page: https://www.disneyplus.com/commerce/account

Part 3: Download HD Disney+ Videos with SameMovie

Whether it's on TV, Phone, or PS5, streaming Disney+ videos can always encounter various streaming issues. Why not use SameMovie to download Disney+ videos and get rid of all streaming problems?

SameMovie Disney Plus Video Downloader is a safe and reliable tool that allows you to download HD Disney+ movies and shows for offline viewing. Save Disney+ videos as MP4/MKV files, and then you can transfer them to any device you want. What's better is that it supports batch download, so you can download several different Disney+ movies or want to download the whole season of a Disney+ show at a time!

How to download Disney+ videos with SameMovie

STEP 1 Run SameMovie and Log in to Disney+

Install SameMovie Disney Plus video downloader on your PC or Mac. Launch it, choose Disney+ and log in to your Disney account.

STEP 2 Customize Your Settings

Click the gear icon on the top-right corner. Here, you can customize your video format and quality, audio and subtitle language, and output folder.

STEP 3 Find Your Desired Disney+ Videos

Find your desired Disney+ movies or shows in the program, or just paste the video's link in the search bar.

STEP 4 Advanced Settings

After the loading is complete, the Download button will light up; click it. A new window will pop up, set the advanced settings here, then click Download again.

STEP 5 Locate Your Downloads

After all downloads are finished, go to the Library tab, and you will find that all downloaded videos are listed by date.

That's it! Downloading Disney+ movies and shows with SameMovie is so easy and smooth. After downloading, you can save them forever, transfer them to other devices for offline viewing and never worry about streaming issues!

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Part 4: FAQs about Disney Plus Not Working

Why is Disney Plus not working in my region?

Disney+ is not available in all countries. Actually, it really depends on the policies applied in different regions. For example, in India, Disney+ is offered through Hotstar. If you want to watch Disney+ in any region without limitations, try SameMovie Disney+ Video Downloader!

Why is Disney+ not working (Error Code 41)?

If you see Error Code 41 while streaming, this usually means the video is currently unavailable. This may be due to high traffic or server issues. You can refresh the page or try again later.

Why is Disney+ not working (Error Code 91 or 92)?

Error Code 91 or 92 is usually caused by a suspicious IP address. Please turn off your vpn or hotspot, and make sure your internet connection is fast and stable.

Is it legal to download Disney+ with SameMovie?

Yes! Downloading Disney+ with SameMovie is legal as long as you use it for personal use. Please remember not to distribute or commercially share the downloads with others.

Final Words

This article completely introduces all common reasons why Disney+ is not working and provides detailed solutions for each issue on different devices. If you believe these fixes are troublesome and want an easier, one-step solution, try SameMovie Disney Plus Video Downloader. Download all your favorite Disney+ videos and watch them offline!